With our Surefit guarantee, we promise that any inaccurate orders are easily resolved. That means if you incorrectly measure your window and order the wrong size, we will fix the situation as quickly as possible, remaking the order without charging you full price again.
We're a family company with real Yorkshire values, which is why we safeguard our customer's purchases with Surefit. All of our products are made by a team of skilled craftsmen, most of them in our factory based in West Yorkshire allowing us to replace all incorrectly measured blinds effectively. Unlike many other companies, we refuse to over charge customers for honest mistakes.
Avoid the stresses of purchasing blinds with Wooden Blinds Direct. We guarantee you'll receive the perfect product for your home, even when measuring mistakes are made.
- The Surefit guarantee covers incorrect measurements only and blinds will only be replaced with the same type and colour of blind.
- If the new measurements are larger than the original measurements, you will be charged the difference in the price of the two items. If the new measurements are less than the original measurements the difference in price will not be refunded.
- Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
- Should you activate the Surefit guarantee, the original order will need to be returned in the original packaging prior to delivery of your new order. Should this be damaged in any way, we reserve the right to cancel your Surefit guarantee and stop production of your replacement items. Should you have paid for the Surefit guarantee, no monies will be refunded.
- Should you wish to activate the Surefit guarantee, you must notify us of the correct measurements within 10 working days of receipt of your original purchase.
- We must be notified in 10 working days of delivery of the order if you wish to activate the Surefit guarantee
- The Surefit guarantee only applies to customers living in the UK (mainland only).
- We are only able to offer one remake per item / four per household. This service can only be used once, any subsequent orders will not be covered under the Surefit guarantee