If you have an order number, then we have received your order. We will confirm your order by email within 24 hours of it being placed. If you do not receive this confirmation please email us at info@wooden-blinds-direct.co.uk.
Who do I contact if I need more information before I place my order?
You can email us at info@wooden-blinds-direct.co.uk.
Alternatively, you can telephone on 01924 481 712 or write to us at:
Wooden Blinds Direct, Unit 2, Holme Bank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA.
Can you send me a sample of ... ?
Yes! You can order free samples straight from our website. Just click on 'Send me a free sample!' when viewing a particular blind.
You can order upto 7 free samples at a time and you should receive them within a couple of days.
I haven't received my samples!
We aim to post all samples first class, on the same day if received before 4pm Mon-Fri. Unfortunately a small proportion of samples do get lost in the post.
If you have not received your samples within 5 working days of ordering, please email us.
Can you give me a quote?
You can obtain all our prices from the website. For ready made blinds just choose your width and drop from the drop down menu, then click on 'Get Price!'.
For made to measure blinds simply enter your desired width and drop in the boxes and click on 'Get Price!'.
Can you send me a catalogue?
Unfortunately we do not currently offer a brochure or catalogue, but all our products and prices are available on our website.
I have received the wrong size blinds, what should I do?
First make sure that you have removed the blinds from their packaging and measured them. The packages for made to measure blinds
are often labelled with the dimensions from which they were cut, not their finished size.
If you have definitely received the wrong size blinds, call us or email us
and we can arrange for them to be collected. On examination we will then despatch your new blinds.
What is your policy on damaged blinds?
When taking delivery of your blinds please check the packages carefully before signing for them.
If the contents cannot be checked, please write "unchecked" on the courier's document. It is important that the blinds are checked carefully and any damages reported to us within 3 days of receipt otherwise a claim cannot be made.
I made a mistake with my measurements, what can I do?
If your blind is ready made, we can arrange for collection and then supply you with new blinds. A collection charge will usually be payable.
If your blind is made to measure you will have to order new blinds, though we can offer a 40% refund on the old blinds.
I don't live on the UK mainland, is there an additional carriage charge?
Overseas carriage charges are calculated according to weight and destination. They are displayed at the checkout.
Do you deliver to the Channel Islands? Is VAT charged on such orders?
Yes we do deliver to the Channel Islands. VAT is not applicable for such orders. Delivery charges apply.
Can I use my Venetian blinds in a kitchen or bathroom?
Our hardwood Venetian blinds are quite warp-resistant and are unlikely to warp in a kitchen.
However we cannot guarantee that no warping will occur in extremely steamy environments.
Do you provide an installation service?
Unfortunately we do not provide an installation service. Our blinds do come with installation instructions and are easy to install.
If you do have any problems with installation of your wooden blinds, please contact us.
What are pelmet returns?
Pelmet returns are a head-rail finish for outer fit window blinds and are not necessary for recess fit window blinds. Please click here for a visual represention.
Can I reduce the drop of my Venetian blinds?
Yes, you can easily remove the slats from your wooden Venetian blinds to reduce the drop. Please click here for a guide.
Do you have any branches/shops in my area?
We are a solely ecommerce-based company and do not have any traditional branches/shops.
I still haven't received my blinds, what should I do?
If you have not received your blinds within the stated delivery period for the blinds you ordered, please contact us.
Can I pay by Cheque?
Yes, just proceed to the checkout as normal, then click on the 'Pay by Cheque' button.
Please make cheques payable to Interior Goods Direct Ltd and write your name and order number on the back.
How will I know if the item I ordered is in stock?
We will confirm your order by email within 24 hours of receiving it.
In the event that an ordered item is out of stock we will notify you of this by phone or email as soon as possible and give you an estimated delivery time for the item.
If the new delivery date does not meet your expectations then you are free to change or cancel your order.
How do I know that my credit card details are secure?
Protx use the latest encryption technology to ensure that your card details are secure.
We know of no documented cases of credit card fraud using our shopping system over the Internet.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.
They are only decrypted after they reach the Protx computer. They are not held in clear text on any web site.
How can I contact Wooden Blinds Direct?
You can email us at info@wooden-blinds-direct.co.uk.
Alternatively, you can telephone on 01924 481 712 or write to us at:
Wooden Blinds Direct, Unit 2, Holme Bank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA.
How quickly will my wooden blinds be despatched?
We will make every effort to despatch your order for delivery within the estimated time given on the product details page.
We cannot give you a specific delivery day or time. We give the estimated number of working days between ordering and the delivery of your items. We do give you the option of delivery to an alternative address if think you may not be able to stay in.
Can I have my blinds delivered to an address other than my home address?
Yes. We are happy to arrange for deliveries to be made to a work or neighbour's address but please note, our packages will require a signature on delivery.
Please ensure you have indicated the delivery address when you process your order.
What happens if my order does not arrive?
In the unlikely event that your order is not received within the period specified for the blinds you ordered, please telephone us on 01924 481 712 or
email us.
